Intentionally or not, we’re communicating 24/7! How many times have you ever walked into a room and had someone immediately ask, “What’s wrong with you?” Though you may not have uttered a word, others are instantly making a call about you, even if only by the way you move and the expression on your face.
And what about those situations when someone “takes something the wrong way?” It’s not always the words that are spoken, but the inflection or the tone of voice that send a message. At times, people can seem to presume our inner feelings far more accurately than we expect them to. So, unfortunately, that person you dislike is probably well aware that you dislike her, even though every word you say has always been polite. (Let’s hope that person is not your boss!)
Or how about this: do you know a person who’s very articulate but just has a little too much to say all the time? There are those among us who no doubt consider themselves stellar communicators, while the rest of us just wish they’d skip to the bottom line and spare us the endless details.
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